LOCAL PICKUP IS NOT AVAILABLE

This is a manufacturing facility without a parts counter. Most orders ship via FedEx Ground, small parts may ship via USPS Priority Mail.

ANY RETURNS MUST BE PRE-AUTHORIZED

There is a 20% restock fee on most returnable items (some parts are non-returnable), a 50% restock fee on returned electronic/powered parts including scoring units, light kits, motors, buttons and PCBs. You will be issued credit against future orders. NO REFUNDS.

Any requests for return authorization must be e-mailed to parts@valley-dynamo.com and include your order number. No verbal requests.

If you have any questions about parts suitability, please contact us before purchase. The unmade error is always the most easily fixed.

POWDERS AND OTHER CHEMICAL ITEMS

Powders, cleaning products and chemicals will be replaced in the event of a defect but may not be exchanged or returned. This is for practical considerations because powder is expensive to ship relative to its price, and we cannot re-use powder once opened.

WARRANTY PERIOD

On replacement parts is 90 DAYS from the date of purchase. The complete Warranty documentation is posted at www.valleydynamoparts.com. Proof of purchase will be required.

PRODUCTS PURCHASED THROUGH AMAZON

Contact us at parts@valley-dynamo.com if you have warranty issues with products purchased at this website – sunglocorp.com .

For warranty, shipping and performance issues with SunGlo products purchased through Amazon, contact your Amazon reseller. Direct sales are done only through this website.

IF WE NEED TO CONTACT YOU

…regarding an issue with your order or address it will be via e-mail, using the address given when placing your order. Any changes or updates to your order or address must be communicated in writing via e-mail. If we attempt to reach you and do not receive a response, your order may be canceled. If you contact us via phone with changes, we will request a follow-up e-mail.

We rely on the customer to provide correct address information. Additional charges for reships and corrections are the customer’s responsibility.

WE CANNOT ACCOMMODATE SPECIFIC DELIVERY TIMES

(“after 10am”, “before 12:00pm”, “We open at 2:00pm”). FedEx works from set delivery routes and a note from us won’t change that. FedEx can hold your package for pickup at a FedEx Office location or your nearest Walgreens or Office Depot. Note that location as your “ship to” address and we can make it happen. Contact us via chat or e-mail before submitting your order for further assistance.

Also, FedEx WILL NOT DELIVER to a P.O. Box. Please provide a physical address. Again, FedEx Office, Walgreen’s, Office Depot and some Dollar General locations will hold your package.

We reserve the right to combine small case quantities into larger cases for more efficient shipment.

WE ABSOLUTELY CANNOT ADD EXTRA PARTS

In the “Special Instructions” field on the payment screen, or follow-up phone calls or e-mails. For your security and protection, we cannot charge more than the authorized amount to your Credit Card.

E-mail questions anytime to parts@valley-dynamo.com

During office hours you may call 972.595.5365

RESOURCES PROVIDED

The resources on this site are designed to help select the ideal powder for your table of the multiple speeds available, but personal preference is as important a factor. If you are unsure, we suggest our Sample Packs to provide a range of speeds for you to try before committing to a large quantity of a single speed.

PARTS SUITABILITY